Intelocate is Always Expanding and Improving
There’s a lot more to Intelocate than Task Management, Issue Reporting, and Centralized Communications. We are constantly improving our platform with additional functionality to provide even more ways for organizations to maximize efficiency. Our development team is always looking for ways to extend the platform, with regular updates focusing on invaluable feedback from our customers.
We’ve got a solution for you
Workflows & Automations
Boost efficiency with configurable workflows and automations, ensuring issue tickets are automatically routed to the appropriate person or department.
Assign Users to Categories as Viewers or Approvers
Assign users as viewers or approvers to specific categories. Viewers receive notifications for submitted tickets, while approvers must verify tasks before marking them complete.
SLA Automation
Add an agreed ticket timeline for assignments to departments or vendors with SLAs, and configure automations to flag tasks as overdue if the timeline is exceeded.
Form Builder
Utilize Intelocate’s powerful form builder to streamline tasks and issue tickets, minimizing back-and-forths and expediting issue resolution.
Gather Supplementary Information
Attach forms to issue tickets for users to provide additional details, such as troubleshooting confirmation or photo/video uploads.
Conditional Logic
Employ conditional logic in forms to display different information or questions based on user responses, creating interactive issue tickets that guide users through potential solutions.
Detailed Reports
Generate in-depth reports using powerful filters and user-friendly export options, saving your management team hours of work each week.
Action Reports
Create granular or high-level reports on categories, locations, or the entire organization. Export reports as CSV files for external processing.
Weekly Reports
Automatically generate weekly reports for issue tickets, tasks, user engagement, and overdue actions, ideal for weekly management meetings.
Integrations & API
Integrate Intelocate with your existing tools via API*, ensuring access to the freshest data and avoiding the need to manage multiple databases. Perfect for organizations that already have a “system of truth”.
Location APIs
If your location data is managed elsewhere, integrate Intelocate integrate* to ensure that the latest information is available when you need it.
People APIs
Integrate* Intelocate with existing HR systems / people management systems for seamless data access and staff location updates.
*Please Note: Intelocate requires the availability of third party APIs for integrations
Vendor Management
Intelocate allows you to add vendors as users to the platform, without additional cost. You decide what they can access, and have the option of setting them up as email users only via SMARTemail. This versatility allows you to have full control over how vendors use the system.
SMARTemail
SMARTemail allows users or vendors respond to tasks or issue tickets directly from their email, automatically categorizing responses within Intelocate for streamlined user engagement and operations.
Vendor Budget Management
Request quotes from vendors, assigning task budgets for inclusion in Financial Reports by Location. Budget information is hidden from vendors but visible to administrators and assigned users.
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Wondering if Intelocate is right for your organization?
Let’s book a chat to discuss your needs, and explain the ways in which Intelocate can help introduce efficiencies to your processes!
Explore More Intelocate Features
Intelocate is packed full of powerful features to help you streamline your organization’s day-to-tay operations – check out some of our other key features below.
Task Management
Effortlessly design tasks and projects, assigning them to individuals, teams, specific locations, or your entire organization.
Issue Reporting
Create custom categories to monitor issues, with automatically assignment to the relevant department or personnel.
Communications
Communicate seamlessly, with all correspondence logged in its respective task or issue ticket, ensuring complete transparency.
What Intelocate Customers Say
Intelocate has reduced the time spent dealing with issue resolution across the business. As a result, we have learnt about new issues as users feel more confident (and it takes less time) to log other issues as they come up.
Intelocate is a partner that we can rely on to help us reduce complexity, get issues resolved, and tasks completed. Since integrating the platform, we’ve seen major benefits across the entire organization.
Intelocate has helped us to streamline communications with stores for supply order requests, maintenance requests, and much more. It has greatly reduced requests through email, which was our primary objective.
Intelocate allows us to quickly and accurately submit issue tickets and has greatly reduced issue resolution time, leading to an increase in employee satisfaction as they can quickly see the status of reported issues.
This incredible tool has helped our organization increase productivity and maximize time management across our entire company. We love it, and would recommend it for any business!
Intelocate is a critical platform for our Operations Department. Once issues are logged we allocate to the relevant team for resolution within our agreed deadlines. Our experience with Intelocate has been great, and one that we are very happy with.
Intelocate makes it simple to navigate, sort, assign and execute follow-up on a variety of tasks and/or issues. It has helped me to better manage cumbersome tasks and issues that would otherwise be flooding my e-mail inbox, or having me bombarded with texts and calls.
Intelocate has worked well for us, allowing automation of planned preventative maintenance and statutory legal H&S checks in our stores. The mobile application allows us to view data on the go and has been a game changer for regional managers
As the majority of our employees work the retail sales floor, being able to review all outstanding issues in one single place is vital to completing tasks on time so those of us in the Corporate Office can get the responses and feedback we need.