Take the Guesswork Out of Issue Reporting and Resolution
Whether it’s a help desk, support center, incident management, case management, ticketing, issue resolution, or facilities management system, Intelocate handles it all with ease. Our single dashboard enables employees to communicate issues directly, bypassing email clutter and time-consuming calls or meetings.

Issue Ticket Automation
Set up predefined routing for specific ticket categories, routing tickets to the appropriate personnel. SLA automation marks issue tickets overdue if unresolved within the set time.
Create Tasks from Issues
Intelocate makes it easy to create new tasks and including sub-tasks, from existing issue tickets with the simple click of a button – enabling intuitive use of our Task Management system.
Simplify Issue Communications
Intelocate attaches all communications directly to the relevant issue ticket, making it easy to request further details, photos, or videos to expedite resolution, avoiding email thread chaos.
Streamline Vendor Communication
Using SMARTemail, vendors can communicate directly within tickets, even if they don’t use the platform, keeping discussions focused and accessible within the ticket itself.
Boost Accountability
Track the status of any issue ticket in Intelocate, fostering accountability and giving managers a clear understanding of which issues are being addressed or neglected.
Cultivate a Positive Company Culture
Actioned issue tickets help build a healthy corporate culture. Frontline employees feel more comfortable reporting issues, appreciating the opportunity to voice their concerns.
User-Friendly Design
Intelocate’s interface allows everyone with the necessary permissions to report issues, enhancing daily operations and providing accurate information for Head Office and Regional/District Managers.
Unlimited Potential
Intelocate’s issue reporting functionality can be utilized in a wide assortment of ways, including as a client feedback tool, or as feature request tool. With full customization available, the possibilities are endless!
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Explore More Intelocate Features
Intelocate is packed full of powerful features to help you streamline your organization’s day-to-tay operations – check out some of our other key features below.
Task Management
Effortlessly design tasks and projects, assigning them to individuals, teams, specific locations, or your entire organization.
Communications
Communicate seamlessly, with all correspondence logged in its respective task or issue ticket, ensuring complete transparency.
More Features
Beyond our core features, Intelocate offers a growing range of tools designed to optimize and streamline your operations.