Take the Guesswork Out of Issue Reporting and Resolution
Whether it’s a help desk, support center, incident management, case management, ticketing, issue resolution, or facilities management system, Intelocate handles it all with ease. Our single dashboard enables employees to communicate issues directly, bypassing email clutter and time-consuming calls or meetings.
Issue Ticket Automation
Set up predefined routing for specific ticket categories, routing tickets to the appropriate personnel. SLA automation marks issue tickets overdue if unresolved within the set time.
Create Tasks from Issues
Intelocate makes it easy to create new tasks and including sub-tasks, from existing issue tickets with the simple click of a button – enabling intuitive use of our Task Management system.
Simplify Issue Communications
Intelocate attaches all communications directly to the relevant issue ticket, making it easy to request further details, photos, or videos to expedite resolution, avoiding email thread chaos.
Streamline Vendor Communication
Using SMARTemail, vendors can communicate directly within tickets, even if they don’t use the platform, keeping discussions focused and accessible within the ticket itself.
Boost Accountability
Track the status of any issue ticket in Intelocate, fostering accountability and giving managers a clear understanding of which issues are being addressed or neglected.
Cultivate a Positive Company Culture
Actioned issue tickets help build a healthy corporate culture. Frontline employees feel more comfortable reporting issues, appreciating the opportunity to voice their concerns.
User-Friendly Design
Intelocate’s interface allows everyone with the necessary permissions to report issues, enhancing daily operations and providing accurate information for Head Office and Regional/District Managers.
Unlimited Potential
Intelocate’s issue reporting functionality can be utilized in a wide assortment of ways, including as a client feedback tool, or as feature request tool. With full customization available, the possibilities are endless!
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Explore More Intelocate Features
Intelocate is packed full of powerful features to help you streamline your organization’s day-to-tay operations – check out some of our other key features below.
Task Management
Effortlessly design tasks and projects, assigning them to individuals, teams, specific locations, or your entire organization.
Communications
Communicate seamlessly, with all correspondence logged in its respective task or issue ticket, ensuring complete transparency.
More Features
Beyond our core features, Intelocate offers a growing range of tools designed to optimize and streamline your operations.
What Intelocate Customers Say
Intelocate has helped us to streamline communications with stores for supply order requests, maintenance requests, and much more. It has greatly reduced requests through email, which was our primary objective.
Intelocate makes it simple to navigate, sort, assign and execute follow-up on a variety of tasks and/or issues. It has helped me to better manage cumbersome tasks and issues that would otherwise be flooding my e-mail inbox, or having me bombarded with texts and calls.
Intelocate is a partner that we can rely on to help us reduce complexity, get issues resolved, and tasks completed. Since integrating the platform, we’ve seen major benefits across the entire organization.
This incredible tool has helped our organization increase productivity and maximize time management across our entire company. We love it, and would recommend it for any business!
Intelocate allows us to quickly and accurately submit issue tickets and has greatly reduced issue resolution time, leading to an increase in employee satisfaction as they can quickly see the status of reported issues.
Intelocate has worked well for us, allowing automation of planned preventative maintenance and statutory legal H&S checks in our stores. The mobile application allows us to view data on the go and has been a game changer for regional managers
Intelocate has reduced the time spent dealing with issue resolution across the business. As a result, we have learnt about new issues as users feel more confident (and it takes less time) to log other issues as they come up.
As the majority of our employees work the retail sales floor, being able to review all outstanding issues in one single place is vital to completing tasks on time so those of us in the Corporate Office can get the responses and feedback we need.
Intelocate is a critical platform for our Operations Department. Once issues are logged we allocate to the relevant team for resolution within our agreed deadlines. Our experience with Intelocate has been great, and one that we are very happy with.