Take the Guesswork Out of Issue Reporting and Resolution
Whether it’s a help desk, support center, incident management, case management, ticketing, issue resolution, or facilities management system, Intelocate handles it all with ease. Our single dashboard enables employees to communicate issues directly, bypassing email clutter and time-consuming calls or meetings.
Issue Ticket Automation
Set up predefined routing for specific ticket categories, routing tickets to the appropriate personnel. SLA automation marks issue tickets overdue if unresolved within the set time.
Create Tasks from Issues
Intelocate makes it easy to create new tasks and including sub-tasks, from existing issue tickets with the simple click of a button – enabling intuitive use of our Task Management system.
Simplify Issue Communications
Intelocate attaches all communications directly to the relevant issue ticket, making it easy to request further details, photos, or videos to expedite resolution, avoiding email thread chaos.
Streamline Vendor Communication
Using SMARTemail, vendors can communicate directly within tickets, even if they don’t use the platform, keeping discussions focused and accessible within the ticket itself.
Track the status of any issue ticket in Intelocate, fostering accountability and giving managers a clear understanding of which issues are being addressed or neglected.
Cultivate a Positive Company Culture
Actioned issue tickets help build a healthy corporate culture. Frontline employees feel more comfortable reporting issues, appreciating the opportunity to voice their concerns.
Intelocate’s interface allows everyone with the necessary permissions to report issues, enhancing daily operations and providing accurate information for Head Office and Regional/District Managers.
Intelocate’s issue reporting functionality can be utilized in a wide assortment of ways, including as a client feedback tool, or as feature request tool. With full customization available, the possibilities are endless!
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Let’s book a chat to discuss your needs, and explain the ways in which Intelocate can help introduce efficiencies to your processes!
Explore More Intelocate Features
Intelocate is packed full of powerful features to help you streamline your organization’s day-to-tay operations – check out some of our other key features below.
Effortlessly design tasks and projects, assigning them to individuals, teams, specific locations, or your entire organization.
Communicate seamlessly, with all correspondence logged in its respective task or issue ticket, ensuring complete transparency.
Beyond our core features, Intelocate offers a growing range of tools designed to optimize and streamline your operations.
What Intelocate Customers Say
Intelocate gives us the ability to see issues across the business that previously might have been unaccounted for, allocate tasks to employees, manage tasks and have visibility on progress
As a District Manager, Intelocate has improved my ability to do my job. It provides a clean interface for execution and validation of the work that my employees do. It has certainly given me the ability to manage more efficiently from afar.
Intelocate has reduced the time spent dealing with issue resolution across the business. As a result, we have learnt about new issues as users feel more confident (and it takes less time) to log other issues as they come up.
Intelocate allows us to stay on top of issue reporting, task management, and communications within a single application, reducing operational complexity
Intelocate has helped us to streamline communications with stores for supply order requests, maintenance requests, and much more. It has greatly reduced requests through email, which was our primary objective.
This incredible tool has helped our organization increase productivity and maximize time management across our entire company. We love it, and would recommend it for any business!
Intelocate has worked well for us, allowing automation of planned preventative maintenance and statutory legal H&S checks in our stores. The mobile application allows us to view data on the go and has been a game changer for regional managers
Intelocate makes it simple to navigate, sort, assign and execute follow-up on a variety of tasks and/or issues. It has helped me to better manage cumbersome tasks and issues that would otherwise be flooding my e-mail inbox, or having me bombarded with texts and calls.
Intelocate allows us to quickly and accurately submit issue tickets and has greatly reduced issue resolution time, leading to an increase in employee satisfaction as they can quickly see the status of reported issues.
As the majority of our employees work the retail sales floor, being able to review all outstanding issues in one single place is vital to completing tasks on time so those of us in the Corporate Office can get the responses and feedback we need.