Intelocate leads the conversation in Operational Excellence

By Intelocate on February 27, 2019

Intelocate

In June 2018, Intelocate organized an event dedicated to operational efficiency in the retail industry at the High Commission of Canada in Trafalgar Square, London, UK. Fast forward 8 months and Intelocate continues to innovate new software for flawless employee and customer experience through operational effectiveness.

At this invite-only event, a small group of Intelocate clients and investors, as well as retail industry and enterprise management professionals, came together to listen to Intelocate’s CEO, Yulia Vasilyeva, present her thoughts on Operational Efficiency in high street retail.

Exploring what operational efficiency means in today’s economy, the group discussed some of the key generational movements that impact where society and industry intersect. This conversation highlighted the need to evolve how we build and use effective workplace tools. Watching key developments in society will guide us on how we continue to change and make tools effective, efficient, and experiential for internal and external customers. Intelocate sees three key tenets that they will be expanding on in up-and-coming blog posts, webinars, and content collaborations.

‘The Sharing Revolution’  has changed the way our modern workforce operates outside of business. Today a higher level of transparency, accountability, collaboration, and communication are expected fundamentals. This directly conflicts with current legacy systems typically used by most businesses which limit visibility of information based on roles and prevent strong communication that modern workforces require to operate at maximum efficiency.

‘Digital Natives’ – Our modern workforce and the generations that follow are by default digital natives who are used to working quickly, flexibly, on the go, and with modern technology. Opportunities for efficiency are missed as traditional workflows do not typically facilitate people contributing independently and remotely without complex integrations and significant costs.

‘Experience Design’ is now far more complex than just customer experience. As online continues to place pressure on brick and mortar operations, the experience of employees, 3rd party vendors and contractors alike must be brought into closer consideration in order to drive and create the best possible in-store customer experience. An evolution in design experience is required to shift focus towards finding broader efficiencies across the business. Processes, policies, tools, customer journey, internal and external communication must be considered holistically in order to be effective in the new economy.

Indeed this topic resonated with our industry guests and thanks to Paul McGowan, Executive Chairman of Hilco Capital for coining the term for those changes as “The Era of Efficiency Revolution”.

Intelocate working closely with its customers has resulted in a unique insight into areas of efficiency (both practical and financial), which were not previously considered. This continues to influence Intelocate’s product development and they are excited to launch a set of new reports that showcase insights into how business is dealing with issues which directly impact the in-store customer experience.

Intelocate will be presenting at Retail Week Live O2, London UK, March 27th-28th, 2019 and Retail World Congress, Amsterdam, Netherlands, May 14th-16th, 2019 and would welcome the opportunity to discuss Operational Excellence with industry colleagues.

Be Operationally Excellent!

 

Share This Article

Related Posts

A woman checks an order before packing it up

Top Tips for Effective Retail Task Management

Effective task management is key for any retail business, so we’ve compiled some tips to help you get your processes in order!

A woman holding colourful shopping bags walks off an escalator

Preparing for Another Holiday Season of Labour Shortages

The retail labour shortage isn’t going away anytime soon, and it’s likely to prove a major stressor in the coming months. We’ve drawn up some…

A hard drive array from a server

Why Having a Single Source of Truth for Your Data Matters

Getting the most out of your data is essential to running a smooth organization, but with so many disconnected platforms in use across different departments,…

A businesswoman checks her watch

Reimagining Retail Operations: The Urgency of Efficiency

In the post-COVID reality of multi-location business, establishing true operational efficiency is now crucial for long-term success,

A businessman takes a phone call while sitting in front of his laptop

How Customer Success Shapes the Intelocate Experience

It’s a line you’ve no doubt heard before, but at Intelocate we really mean it – our customers’ success is key to everything we do.…

A series of map pin graphics overlay a busy city scape

Keep your Multi-Location Business Running Smoothly

Successful multi-location businesses have many things in common. They have strong leaders and great people on teams in each location, and in the Head Office