Intelocate and iQmetrix Partnership

By Intelocate on March 1, 2021


The Intelocate and iQmetrix partnership brings strong complementary solutions to one of our key customer verticals, the wireless carriers, and dealers. Forged in the summer of 2020, the alliance drives the integration of iQmetrix’s industry-leading intelligent retail solutions with IntelocateRETAIL®’s innovative and unique task processing, issue resolution, and centralized communications platform for stores, field management, and headquarters’ departments.

“We are very excited to partner with iQmetrix,” said Yulia Vasilyeva, CEO of Intelocate. “It is most beneficial for iQmetrix’s customer base to make their retail processes more efficient with a platform that effectively manages issue resolutions by driving centralized communication and task assignments.”

Intelocate enables all departments in organizations to track, measure, and understand the full lifecycle of each issue, at each location. Real-time visibility into performance metrics enables execution measurement against key performance indicators as well as comparative analyses and operational insights. Intelocate takes pride in helping reduce the task processing time by an average of 80% and resolving work issues twice as fast.

iQmetrix has been providing intelligent retail management software to the wireless industry for 20 years. Intelocate is proud to be selected as its partner to deliver issue resolution, task management, and centralized communications on a single platform to iQmetrix’s clients.

The Intelocate and iQmetrix partnership adds value to wireless retailers, dealers, and carriers in both customer-facing and internal operations.

For the customers, benefits include:

  • enhanced customer in-store experience;
  • faster transaction completion; and
  • improved customer service.

For internal operations, there are faster and more efficient processes on:

  • product and solution offering and launch;
  • merchandising; and
  • location to HQ requests, issue reporting, and task action.

Both companies are committed to bringing the best of the partnership to their customers. 

Share This Article

Related Posts

A hard drive array from a server

Why Having a Single Source of Truth for Your Data Matters

Getting the most out of your data is essential to running a smooth organization, but with so many disconnected platforms in use across different departments,…


Intelocate wins $100k pitch competition at ResolveTO

Intelocate’s Operations Platform took centre stage at ResolveTO’s pitch competition, taking home the main $100k investment prize.

A team sits around a table looking at a laptop screen

How to Get the Most from a New Operations Platform

There comes a time in most organizations’ lifetimes when it becomes abundantly clear that the existing operations solution just isn’t cutting it any more. Maybe…

A robot is reaching out to a human hand.

The Role of AI in Empowering Frontline Staff

As AI continues to push its way into everyday use, many questions remain unanswered, but it does hold major potential to empower frontline staff…

An illustration showing the complexity of managing multiple communication channels simultaneously

The base to Effective Issue Resolution

In today’s business world, issue reporting and solution is a given. It is a basic process flow in every part of an organization. The breakthrough…

A group of wooden pegs shaped like people with interconnecting lines

Doing More with Less Has Never Been More Important

Intelocate’s VP of Sales Tim McLaughlin examines the changing landscape of the retail business, and how efficient processes are required to get the most out…